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[SOLVED] Problem with Premium Account

8 years 3 months ago - 8 years 3 months ago #278 by Piotr
Edit : Problem solved :)

Hello,

I hate sending several messages about the same problem and use media that are not appropriate for this kind of information.
Still, I used contact form twice last week and got no response.

I have a problem with getting a premium account for Component Creator.

Short story: I apllied discount coupon, I paid for 1 month using paypal and .... nothing happend. Paypal account has been debited (Payment has status says "completed"), so was my bank account, but no premium account has been granted!

Please give me information whom should I contact to solve this problem, that is, get a premium account or my money back.

I've sent all details about paypal transaction in both previous messages.

Regards,
Piotr
Last edit: 8 years 3 months ago by Piotr. Reason: Fixed

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8 years 3 months ago #291 by Andres Maeso
Replied by Andres Maeso on topic [SOLVED] Problem with Premium Account
Hi Piotr

Thanks for marking this as solved. We were on holiday until last monday and got to work on it since the first minute. I am glad that everything is fine now!

Regards,

Andrés.

Andrés Maeso
Customer relations manager at Joomla Component Creator.

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8 years 2 months ago - 8 years 2 months ago #341 by Tom
Replied by Tom on topic Problem with Premium Account
I have a similar issue.  I paid for premium account in a few months ago but when i login and try to publish my component I get the note on the top:

NOTE: In order to build this component, you will need to upgrade your account or remove some tables.

As you can see I paid premium back in July.
10 July 2014One month Premium Access€29.00
11 July 2014One Year Premium Access€182.40

Please help, I really need to finish my project
Thanks
Sean
Last edit: 8 years 2 months ago by Tom.

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