× Please submit new Bug Reports on GitHub: github.com/Jensen-Technologies/component-creator-issues/issues

Support response time?

3 years 11 months ago #1706 by Chris Paschen
Support response time? was created by Chris Paschen
I submitted a support request via the Contact Us form yesterday and haven't received a response at all (no confirmation that the email we processed or received or anything).

What is the normal turn-around time on things posted there?

(And shouldn't I at least get an automated email that my inquiry was received and will be responded to?)

Please Log in or Create an account to join the conversation.

3 years 11 months ago #1709 by Chris Paschen
Replied by Chris Paschen on topic Support response time?
It has now been several days and not any response from the Component Creator team (or anyone here).
Is this project and/or team dead?

I'm a bit concerned about paying for this service if there is no support when a problem happens.

Anybody on the CC team around?

Please Log in or Create an account to join the conversation.

3 years 11 months ago #1713 by Chris Paschen
Replied by Chris Paschen on topic Support response time?
Another day and still no response to any of my multiple forms of inquiry to CC.

I've been stuck for about a week now with a project due to a simple case of no documentation and no response to any form of communications with CC support (using all the methods they indicate).

Surely I can't be the only one who is using this system and asking for support.

Is anyone else able to get any response from them directly?

Please Log in or Create an account to join the conversation.

3 years 11 months ago #1717 by Jamila
Replied by Jamila on topic Support response time?
Hi Chris,

I just checked our ticket system. We replied to your tickets several days ago (one 5 days ago and one 2 days ago). Have you checked your spam folder to see if they haven't ended up there?

Best regards,
Jamila Cisse

Please Log in or Create an account to join the conversation.

3 years 11 months ago #1719 by Chris Paschen
Replied by Chris Paschen on topic Support response time?
Yes. I have checked all folders (including spam/junk/etc).
I also checked my account here on the CC site to ensure that it had the correct email address, and it does.

Actually, I have rules set to whitelist and automatically identify and filter any emails from @component-creator.com into their own folder.
I haven't received any emails from your address since 7/3/2017 when you announced availability of Component Creator 3.

I would strongly suggest that you use a support system that allows users to log-in and check for updates (in case there are problems with email sending, which appears may be happening).

For now, I think that I just need to move on and would request a 'no questions asked' refund on the subscription I recently paid.

Please Log in or Create an account to join the conversation.

8 months 2 days ago #9840 by Emmanuel Tsalampounis
Replied by Emmanuel Tsalampounis on topic Support response time?
Hello Chris,
All support requests for premium members are answered within 48 hours (business days).
Seem that you faced a problem with our ticketing system that recently we don't have any similar case.
Sorry for the inconvenience.

Please Log in or Create an account to join the conversation.

Time to create page: 0.485 seconds
Powered by Kunena Forum

We use cookies so that you can place orders and we can provide a better service. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.