Hi!

Please note that as a premium user you've the priviledge to access our premium support using the contact form www.component-creator.com/en/help/contact

Regards,

Andres.

Andres Maeso schrieb: Hi!

Please note that as a premium user you've the priviledge to access our premium support using the contact form www.component-creator.com/en/help/contact

Regards,

Andres.

Don't do it, I was a premium user once, their premium support is just as nonexistent as their free support.

Take a look at the save function in the controller.

Hi Joshua

We don't offer "free support" anywhere in our website. We only offer a free version of Component Creator to show how helpful can be and provide with a head start to any Joomla developer that wants to develop a component.

As for our premium support I wouldn't describe it as "nonexistent", I can guarantee we answer support e-mails in a daily basis (except weekends) and that we have a lot of happy users.

I can't find any ticket from your e-mail address so there is a chance your e-mails didn't get to us. What was your issue about?

Regards,

Andrés.

Andres Maeso schrieb: Hi Joshua

We don't offer "free support" anywhere in our website. We only offer a free version of Component Creator to show how helpful can be and provide with a head start to any Joomla developer that wants to develop a component.

As for our premium support I wouldn't describe it as "nonexistent", I can guarantee we answer support e-mails in a daily basis (except weekends) and that we have a lot of happy users.

I can't find any ticket from your e-mail address so there is a chance your e-mails didn't get to us. What was your issue about?

Regards,

Andrés.

Free support being your support here in the forums. And as I said, I had a paid account at one point, but never got any responses from you guys even then... My premium email was Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! and my account expired on 2015-06-19, after which I did not renew due to non-responsiveness and bugs.

Hi Joshua

Can't find any ticket from that e-mail address either, sorry. It is a shame as we really put a big effort on fixing bugs as the reports come, that's why we encourage that they are sent via contact form.

Though we couldn't really know your e-mails weren't reaching us, I would like to offer you a way to make up for that bad experience. Please check your e-mail in the next minutes.

Regards,

Andrés.